Terms and conditions

~ Harmony Wedding Cars ~ T & C’s

Harmony Wedding Car Terms & Conditions  – Effective 01 January 2019

These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other valuable information.

How to contact us.

You can contact us by telephoning us at 07749 987247 or by emailing us at; contact@harmonyweddingcars.co.uk

How we may contact you.

If we contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your booking.

Acceptance of booking.

Acceptance of your booking will take place when we email confirmation to you and you pay the £50 non-refundable deposit.  A contract will then come into existence between you and us.

If we cannot accept your booking.

If we are unable to accept your booking, we will inform you of the reason for this in writing and will not charge you for the service.  This might be because the car you have requested is unavailable on the date you have specified, because no chauffeur is available or because we have identified another reason.

The scope of our services.

  • We would include pick-up and transport to the wedding or civil ceremony venue and then to the reception location within a reasonable distance of each other.  This service would normally be for around three hours duration, however, extra pickups or increased distances, or more journeys may be negotiated at the time of booking.
  • After the agreed service we would then conclude our arrangement with you, unless you required any unplanned extras. 

The basic price for an event in 2019-20 starts at £380 but we can provide a ‘bespoke package‘, based on your needs as we understand it’s ‘Your Special Day‘.

Customers are asked to pay a £50 non-refundable deposit on booking, with the balance to be paid 30 days prior to the date.

Your rights to make changes.

If you wish to make a change, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price, the timing of supply or anything else which would be necessary because of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract. Your rights to do this are set out below.

Our rights to make changes

Changes to our terms. We may change our terms from time to time, but the terms applicable to your booking will be the terms in force when the booking was made, unless you agree to the change or the change is required due to a change in law.

Providing the services

We will provide the services on the date as set out in the booking confirmation only.  The service cannot be transferred to another date or time without prior agreement in writing.

What will happen if you do not give required information to us.

We may need certain information from you so that we can provide the services to you, for example, number of people in the car and addresses for pick-up and drop-off. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for providing the services late if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

We are not responsible for delays outside our control.

If our supply of the services is delayed by circumstances outside our control, for example due to traffic, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by these circumstances.

If our supply of the services is late due to our own fault, then you may treat the contract as at an end immediately, but you must tell us and you must not make use of the car. Any moneys paid will then be refunded in full.

Your rights if the car becomes unavailable.

We will contact you in advance to tell you that we cannot provide the services agreed, for example, in case of an emergency or a car breakdown or theft.

Your right to end the contract.

There is no statutory right to cancel. You do not have a statutory right to change your mind in respect of contracts for the supply of car rental services if the contract provides for a specific date or period of performance.

The hiring of a car for a wedding falls within this category. If you end the contract before it is completed, where we are not at fault, you may have to pay us compensation. The contract for services is completed when we have finished providing the services and you have paid for them.

If you want to end a contract before it is completed where we are not at fault, please contact us to let us know. The contract will end immediately, but we may charge you a cancellation fee as compensation for the costs we will incur because of your ending the contract. The amount of such a cancellation fee will be dependent on the date on which you end the contract and on whether we will be able to re-book the car.

If the cancellation is communicated to us less than 30 days before the wedding and the car cannot be re-booked for the day, a 50% charge of the full cost will be incurred and the remaining 50% will be credited back to you.

Our rights to end the contract.

We may end the contract for a service at any time by writing to you if: you do not make a due payment to us and you still do not make payment within 7 days of us reminding you that payment is due; or you do not within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services, for example, addresses for pick-up and drop-off.

If there is a problem with the service.

We want your day to be perfect and to go ahead without any issues but if you have any questions or problems about the service, please contact us. You can telephone us on the above phone number and email address.  We will investigate the problem and our findings will be communicated to you with advice of any compensation that may be awarded.

Our responsibility for loss or damage suffered by you.

We are responsible for loss or damage that you suffer, caused by us, that is foreseeable, but we are not responsible for any loss or damage that is unforeseeable.  We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees or for fraud or fraudulent misrepresentation or for breach of your legal rights.

When you must pay.

We will invoice you for the total price of the services when we confirm acceptance of your booking. You must make an advance payment of £50 deposit within 7 days of the date of our invoice. If you fail to do this, we may end the contract. You must pay the remaining balance of the invoice up to 30 days before the wedding date shown on the booking form. If you want to book cars at short notice, within 30 days of the service, then the full balance will be due at the time the booking is confirmed.

Rights under this contract.

This contract is between you and Harmony Wedding Cars. No other person or third party shall have any involvement or rights in its terms.

Promotions and Prize Draws.

*All advertised price promotional ‘% off’ offers, either by email, online, literature or during wedding show events, are based on the booking of one car hire for a 2019-20 wedding, at the current basic price.  Only one promotional offer can be used per event and no cash equivalent is offered.

Summary of your legal rights.

We are under a legal duty to supply services that are in conformity with the contract. Nothing in these terms will affect your statutory rights.

For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 040506

Data Protection, Privacy Policy and how we will use your personal information. 

The Data Protection Act 2018 controls how your personal information is used by businesses and we follow strict rules called ‘data protection principles’.

The rules make sure the information is used fairly, lawfully and transparently,used for specified, explicit purposes, used in a way that is adequate, relevant and limited to only what is necessary, accurate and, where necessary, kept up to date, kept for no longer than is necessary and handled in a way that ensures appropriate security, including protection against unlawful or unauthorised processing, access, loss, destruction or damage.

Your personal information will never be given to third parties unless the law requires us to do so.

We may ask for your permission to use your first name and any photo’s on our website, to promote our services.  We will not pay a fee for this permission.

For detailed information please visit www.legislation.gov.uk

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~ Harmony Wedding Cars ~

~ Make your day Special ~

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